Return Policy for Imasuen Moses Auto Motor Parts Auto Parts Online Store
At Imasuen Moses Auto Motor Parts, we want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returning products. By shopping with us, you agree to the following terms:
1. Returns and Exchanges
You may return or exchange products within 7 days of the original purchase date. To be eligible for a return or exchange, the product must be in the same condition as when you received it and in its original packaging.
2. Non-Returnable Items
The following items are non-returnable:
– Items not in their original condition or missing parts.
– Customized or personalized products.
– Items with broken seals.
– Items returned after 7 days from the original purchase date.
3. Return Process
To initiate a return or exchange, follow these steps:
– Contact our customer support team at info@imasuenmosesautomotorparts.com to request a return authorization.
– You will receive instructions on where to send the product.
– Package the product securely, including a copy of the original packing slip and a note indicating whether you want a return or exchange.
– Ship the product to the provided address using a trackable and insured shipping method.
4. Refunds and Credits
– Refunds will be processed within 7 business days after we receive the returned product.
– The refund will be issued to the original payment method used during the purchase.
– Please note that shipping and handling fees are non-refundable.
5. Exchanges
If you request an exchange, we will ship the replacement product once we receive and inspect the returned item. Any price difference will be charged or refunded accordingly.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide instructions on returning the item for a refund or replacement.
7. Contact Us
If you have any questions or need further assistance with the return process, please contact our customer support team at support@imasuenmosesautomotorparts.com
8. Policy Changes
We may update this Return Policy to reflect changes in our practices. The updated policy will be posted on our website with a revised effective date.
